DELIVERIES AND RETURNS
All items are posted within two working days of receipt of order, via recorded Royal Mail delivery (for smaller items), or courier service (for larger pieces).
RETURNS: No Quibble
We’re confident that you’ll love your TINCT purchase but understand that sometimes things just aren’t meant to be. With that in mind, we offer a 3-month return policy on any item purchased. We simply ask that items are returned to us unused, in their original undamaged packaging with all the bits and pieces intact.
HOW IT WORKS
Please send a returns request to firstname.lastname@example.org and we will then take it from there. Once we’ve received your item back we’ll give it a once over, approve your return & give you a full refund. Note that return postage of the item to us is your responsibility. Please be aware that each leather hide is its own, with unique markings & colourings. Slight variations in surface and colouration should therefore be expected, & embraced. Due to the nature of vegetable-tanned leather, mild surface scratching is not uncommon and shouldn’t therefore be any cause for concern.
Have a read of our Care of Bags section for more information.
Unfortunately we cannot offer returns or exchanges on personalised items. Unless your name happens to be TINCT, in which case we’ll consider making an exception…
REPAIRS: We’ve got your back.
We have absolute faith in all of our products, but if something does go wrong drop us an email and we’ll do all we can to help you get it fixed.
We offer a free Fix-Up-Look-Sharp service on all items, up to one year after purchase. Beyond this time we have a free fix consultation service, offered for life. This means we will do all we can to help you fix your item. This might be 20 years down the line, but we’re here to make sure your TINCT lasts a lifetime.
Once you’ve notified us of the issue we will get you set up in the system and sort it as quickly and efficiently as possible.
FAQS AND T&CS
If you have anything you’d like to ask us, or any thoughts you’d like to share, please send an email to email@example.com and we will get back to you as swiftly as we can.